What customers see
On the product page, the registration section invites the owner to activate the warranty (or, if the product has none, to register for updates). They enter:
- Email address
- Optional purchase details: Purchase date, Where did you buy it? and Proof of purchase (a photo or PDF up to 10 MB)
After they register, they can add their first and last name. A marketing consent checkbox sits with the name step. The page then confirms the registration and says that a confirmation email with their warranty code was sent. Owners can open the warranty certificate from the warranty page and print it or save it as PDF.
If you have an extended warranty plan for the product, the confirmation can offer it. See Warranty plans.
Change the wording and consent
Registration text comes from the Warranty registration section in your theme (Branding › Theme). You can edit the title, text, titles for products without a warranty, the title after registering, and the Marketing consent text. Use {brand} for your brand name and {years} for the warranty length.
Consent is not ticked by default. Tick the consent box in advance is off, because in the EU consent only counts if people tick the box themselves. Make clear that people are agreeing to marketing emails. See Consent and privacy.
See registrations
Go to Warranties › Registrations. The table shows Customer, Product, Location, Registered, Warranty (Active, Ending soon or Expired), Warranty Code, Purchase Date, Purchase Location and Proof.
Use the views All registrations, Active, Ending in 90 days and Expired, or search and filter. Select rows to delete them, or choose Export CSV from the table menu. See Exporting data.
The Warranties overview shows registrations over time, claims by product and warranties ending soon, a good moment to offer extended protection.
How registration connects to claims
When a customer files a claim, they confirm the product is theirs with their warranty code or the email they registered with. Registrations with proof of purchase make claims quicker to approve. Claims can also be allowed without registration, in which case the customer is registered at the same time. See Warranty claims.