Connect ChatGPT | Veribl Support

Connect Veribl to ChatGPT and work on your digital product passports, product pages, Help Center, helpdesk and warranty claims from a chat. Ask what a passport still needs and ChatGPT checks every rule. Give it a product manual and it writes the help articles for that product's page. Ask which claims are waiting and it lists them with what each customer reported.

It's part of the API & webhooks add-on ($79 a month, included in Enterprise). Veribl also works in Claude.

1. Add Veribl to ChatGPT

In ChatGPT, open Plugins, click Add › Add custom MCP server, name it Veribl and enter:

https://app.veribl.com/api/mcp

Leave authentication on OAuth and click Create, then Connect Veribl.

ChatGPT opens Veribl: sign in, choose what ChatGPT can do and click Allow. You decide per area (products, passports, articles, helpdesk, warranty claims and more) whether ChatGPT can read, change or not see it. It shows up in Settings › API keys as "ChatGPT (connected app)".

To connect, you need the Manage webhooks and API keys permission (admins have it).

2. Ask ChatGPT

Type @Veribl in a chat, pick it, and ask, for example:

What's still missing from my product passports?

Here's the manual for our AirPure 3000 (PDF attached). Turn it into help articles as drafts.

Which warranty claims are waiting for a reply?

Write a Help Center article about cleaning the filter and save it as a draft.

Digital product passports

ChatGPT reads each product's passport checklist: every rule that applies (ESPR, batteries, textiles) and what each still needs. It fills in only what your documents state (materials, recycling, expected lifetime, battery, substance and environmental data) and tells you what's missing and who usually has it. It can also manage units, serial numbers and batches, review answers your suppliers sent and check the product's EU registry status. It never publishes a passport; you do.

Every value ChatGPT fills names the document it came from, with the page and the words that state it. The passport checklist shows that under the item, for example "Filled in by ChatGPT from supplier-declaration.pdf, p. 4", so your compliance team can check any value against its evidence.

Product pages from manuals

Attach a manual and ChatGPT matches it to a product (or creates it), reads it and writes one article per topic, grouped into sections like "Getting started" and "Troubleshooting". It keeps every number, setting and warning exactly as the manual says, translates the articles into your other languages and adds spare parts with their part numbers.

Helpdesk, registration and warranty

ChatGPT can look up product registrations, warranty plans, claims and helpdesk tickets, summarize a case (what the customer reported, photos, proof of purchase) and draft a reply. It sends a reply or approves, denies or moves a claim only after you approve the exact text or decision.

Review before it goes live

Passport changes wait for your approval. When ChatGPT fills passport data, nothing changes straight away: the product's passport checklist shows the changes under Waiting for your review, with the values and the document they came from. Click Approve to apply a change or Dismiss to drop it. Approving needs permission to edit products. To let ChatGPT change passports directly instead, turn off Settings › API keys › Connected AI apps › Review passport changes first.

Articles are saved as drafts unless you ask ChatGPT to publish them. Drafts aren't shown to customers: open them in Veribl to read and edit, then publish. Theme changes stay unpublished until you say so, and a version is kept before each one.

Every change ChatGPT makes is in the audit log, and every call is in Settings › API keys › API activity.

What ChatGPT can do

Area	What it can do
Passports	See what each rule needs, fill passport, battery, substance and environmental data, check the EU registry status
Units and batches	List units and serial numbers, record events (repairs, refurbishment), add batches
Suppliers	Review supplier answers and accept or dismiss them
Products	List, create and update products, see and undo changes
Articles	Write, edit, group and translate a product's articles
Manuals	Read manuals already in Veribl, upload and attach PDFs
Parts	Add spare parts, accessories and consumables
Help Center	Write and update brand-wide articles and categories, change the Help Center settings
Helpdesk	Find tickets, read the conversation and reply (after your approval)
Registration and warranty	Look up registrations and warranty plans, read, reply to and decide claims (after your approval)
Design	Change the theme of your product pages and Help Center, preview it and publish when you say so

To disconnect ChatGPT, remove Veribl in ChatGPT's Plugins settings and revoke its key in Veribl's Settings › API keys.

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