Analytics shows how customers use your product pages, registrations, AI Assistant, store links and owner health. It is for brand teams who want to see what is working and compare it with an earlier period.
Open Analytics in the sidebar.
Choose a period and a comparison
At the top, pick a date range with the date picker. Presets are Last 7 days, Last 30 days, Last 90 days and Last year; the default is the last 30 days.
The Compare menu sets what each metric is compared with:
- Previous period — the same number of days directly before your range.
- Last year — the same dates a year earlier.
- No comparison
Each card shows its value, the previous value and the change, with a small trend chart. Last refreshed at the right says when the data was loaded.
The metrics
Headline cards
- Scans — QR code scans across all products.
- Registrations — product registrations by customers.
- AI Solved — share of chat sessions resolved by the AI without escalation.
- Chat Sessions — AI chat sessions started.
Sales — see below.
Conversion Rates — percentage of product page sessions that led to each action:
- Registration Rate — sessions that ended in a registration.
- Chats per Scan — average AI chat sessions per scan.
- Articles Rate — sessions that viewed a help article.
Breakdown
- Scans & Registrations over time.
- AI Support — chat sessions, AI resolution rate, how helpful answers were rated, and average response time.
- Chat Topics — the most common topics in AI chats.
- Owner Health — see below.
Sales
The Sales section follows your date range.
- Most clicked buy links — clicks on items from Commerce › Catalog and on warranty offers, whether they point to Amazon, Target or your own store.
- Store Visits — clicks on your storefront banner.
If you have connected a Shopify store, three more figures appear: Clicks on buy links, Orders from Veribl and Revenue from Veribl, plus Where the orders came from (product pages, emails, warranty offers, Veribl discount codes), Products in those orders and Recent orders from Veribl. Without a Shopify store, Veribl can only count clicks; it cannot see what happened in a retailer's checkout. See Commerce and Shopify app.
Owner health by product
The Owner Health card shows the share of owners at risk, and for each product a bar of happy, neutral and at-risk owners with the Top problem among at-risk owners. Products with the most owners at risk are listed first. It uses the last 90 days and updates nightly. Click See customers to jump to the list. See Owner health.
Starter plan limits
QR scans are not limited on any plan, so every scan is included in analytics.
Tip: Use Last year as the comparison when your products are seasonal. A drop against last month may just be the season.