Details tab
- Product photo: shown on the product page, in your Help Center and in the chat. It saves on its own when you upload it.
- Details: Product name (required) and Description.
- Identifiers: SKU / model (required), Product type, GTIN and Category. The product type decides which specification fields appear and which EU rules apply. If you have none yet, Create a product type takes you to Settings › Data Model.
- Theme template: choose which Product template lays out this product's page. The default is Default product. Templates are created in the theme editor under Branding.
- Specifications: the fields from the product type. They appear on the product page and help the AI Assistant answer questions.
When you change a field, a save bar appears. Save or discard from there.
Documentation tab
Everything customers and the AI Assistant read about this product:
- Write article or Generate with AI for help articles
- Upload manual to attach a PDF (the AI can use it, and you can generate articles from it)
- Add Q&A for short question and answer pairs
Counts show how many articles exist, how many are visible to customers, and views. If the product is sold in markets that need local-language information, the tab warns about missing translations. See Help Center and Languages and translation.
QR & links tab
Availability, the QR code download and the GS1 Digital Link. See QR codes.
Header actions
- Preview (or View live page once live) opens the customer page.
- Live switches the product on or off for customers.
- ⋯ › View activity opens the audit log filtered to this product, so you can see who changed what. ⋯ › Archive hides the product.