Branding › Emails controls how every email from your brand looks: flow emails, warranty and claim emails, and helpdesk replies. You design it once and all emails use it. It is for brand and marketing teams.
Your logo, accent colour and fonts come from Branding › Theme. Email design only adds the layout choices below. The email copy itself, such as the subject and message, is written in each step of a flow. See Flows.
Change the design
- Go to Branding › Emails.
- Change any setting. The Preview on the right updates as you go, using the same code that sends real emails. Switch between desktop and mobile views.
- Save with the save bar. A message confirms that every email uses the new design from now on.
What you can change
Header — the bar with your logo at the top: White, Brand colour, Dark or Custom colour. Set the Logo position (Left or Centre) and Logo size (Small, Medium, Large).
Layout — the page Background colour, the email Width (560, 600 or 640) and Corners (Square or Rounded).
Buttons — Filled or Outline style, Width (Fit text or Full width) and Shape (Square, Rounded or Pill). Buttons use your accent colour.
Footer — Company address, Website, Privacy policy and a Note, for example why the person is receiving the email. Marketing emails need your postal address by law in most countries, so fill it in.
Social links — Instagram, Facebook, TikTok, YouTube, X, LinkedIn and Pinterest. Leave a field empty to hide that icon. Choose the Icon colour: Grey, Black or White.
Preview an email in a flow
In a flow's email step, use the preview to see the email filled in for a sample customer, with this design applied.
What is not here
Individual email wording is not edited on this page. The old per-email settings screen has been replaced by flows; each email lives in its flow.
Tip: Send yourself a real test through a live flow after changing the design, and check it on your phone as well as on desktop.