Product statuses
- Draft — only your team can see it. Customers who scan the QR code see a "not available yet" page. New products start as drafts.
- Live — customers who scan the QR code see the product page and can register, read guides, and use AI Support Chat.
- Archived — hidden from customers and moved out of your active catalog. Customers who scan see a "no longer available" page. All data is kept.
You can see a product's status as a pill next to its name, and in the Status column of your product list.
Preview a draft
Click Preview at the top of the product page. It opens the real customer page with a private preview link that only works for that product, so you can check everything before customers see it. A dark bar at the top reminds you it's a preview.
Go live
When the product is ready:
- Open the product from Products
- Click Go live at the top of the page (or in the yellow banner)
Customers who scan the QR code now see the product page. To make several products live at once, select them in the product list and click Go live.
Unpublish a product
To take a live product offline temporarily:
- Open the product
- Click the ⋯ menu at the top of the page and choose Unpublish
The product goes back to Draft and customers see a "not available yet" page. Your QR codes keep working, so you can go live again at any time without reprinting.
Archive a product
- Open the product
- Click the ⋯ menu and choose Archive (or select several products in the list and click Archive)
Archived products appear under Products > Archive.
Restore an archived product
- Go to Products > Archive
- Select the product and click Restore
The product comes back as a Draft. Click Go live when you want customers to see it again.